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Big speed drop.....

jld51
Grafter
Posts: 49
Registered: 12-03-2014

Big speed drop.....

Last 24 hrs speed drop from 79 Mbps to 21
Mbps tested with wired connection and wireless same reading on both....up was 18 Mbps now - 2.99Mbps
i p on line has dropped. 
1. Best Effort Test:  -provides background information.
Download Speed
21.64 Mbps

0 Mbps 22.41 Mbps
Max Achievable Speed
Download speedachieved during the test was - 21.64 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-22.41 Mbps .
Additional Information:
IP Profile for your line is - 22.41 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
2.99 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.99Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Big speed drop.....

There have been a few drops on your line recently that may be related to the drop in speed. I'd suggest going through the steps at https://faults.plus.net ensuring you answer the questions at the end, we'll pick this up from here and test the line.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: Big speed drop.....

Another reading  Angry Angry Angry Angry Angry Angry Angry Angry

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
22.06 Mbps

0 Mbps 22.41 Mbps
Max Achievable Speed
Download speedachieved during the test was - 22.06 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-22.41 Mbps .
Additional Information:
IP Profile for your line is - 22.41 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.87 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: Big speed drop.....

BT called changed the open reach modem saying last one was faulty told me my speed was back up to 80 Mbps..
But it is not..


FAQ
Results Image not loaded

1. Best Effort Test:
Download Speed : 25.58 Mbps
2. Upstream Test:
Upload Speed : 11.66 Mbps
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Big speed drop.....

That's most likely because the profile on our side hasn't updated yet. Give it 5minutes and try another speed test. If it hasn't increased you'll need to log in to the router and do a single disconnect/reconnect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: Big speed drop.....

Thank you seems to be working now...........