Big loss of sync speed and lots of packet loss
FIXED
Good evening all
Hoping someone can do me proud 
This evening I have noticed that everything has more or less ground to a halt. In fact it may have started yesterday evening but I didn't think too much of it at the time. I've been with Plusnet for a few years now and had zero problems so I though it a bit unusual.
Anyway, being an IT guy, I thought I'd try the usual fixes and turn it off and on again but that didn't help and it prompted me to check my router stats.
I noticed that my sync speed has dropped right off! Usually I sync at around 76000 kbps downstream and the full 20000 upstream with room to spare but now the stats look like this:
Upstream Downstream
Current Rate(kbps) 2516 12125
Max Rate(kbps) 2535 13552
SNR Margin(dB) 6.1 5.4
Line Attenuation(dB) 4.1 8.7
Errors(pkts) 0 0
The line is pretty short going to the green FTTC cab up the street as can be seen by the attenuation stats.
I am also noticing that pretty much everything is timing out, I can't ping anything without very high latency or just time outs.
Other stuff I have tried:
1. Unplugging all the other phones in the house
2. My router connects to the master socket anyway, but I removed the faceplate and plugging directly into the test socket behind but no change
3. Turning off all the Christmas lights in case of interference (they've been up for 2 weeks though with no issues)
4. Checked the dial tone on the phone and that's nice and clear with no crackling
I am wondering if there is a fault someone outside or at the exchange that could be causing this? There is nothing reported in my postcode area on the Openreach faults site.
Hi @andrewuk,
I'm sorry to see that you've been experiencing these issues. I've tested your line today and discovered an external fault, which I've raised to our suppliers for further investigation. I've raised a ticket on your account regarding this and for further information,you can view the ticket here.
That's great (well not great, but you know what I mean!)
It's been up and down all day with wildly varying sync speeds so must be a dodgy link somewhere. They were in fact doing road works around the FTTC green cabinet a couple of weeks ago adding one of those G.fast Pods and an extra FTTC cabinet so I wonder if while they were digging the road and hammering away with pneumatic drills if a connection came loose somewhere.
Anyway thanks for the fast response, hopefully it'll be sorted in time for Christmas Netflix and chill
