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Big drop in Fibre line speed

MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Big drop in Fibre line speed

LIne was connected in 2013 70Mb+ from day 1
12/2/2016 had fault turned out to be router. Signed new contract for better deal sent put on 40Mb by mistake transfered to 80 yesterday.
Speed test shows
down 42.21
up 15.56
latency 26.38
Current line speed
Phone exchange:
   BRADWELL ABBEY
Estimated line speed:
   80Mb (This may vary between 71Mb and 80Mb) - Checked on 2016-03-03 18:15:19
Current line speed:
   80 Mb
GEA test from original fault ticket
GEA Test Detail
Circuit ID NA Service ID BBEU11873983
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 45.8 Mbps
Upstream Speed 18.7 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 272.1
Upstream Rate Assessment Low
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2016-02-22T09:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 45.8 Mbps 78.4 Mbps 49.9 Mbps
Up Stream Line Rate 18.5 Mbps 19.9 Mbps 18.9 Mbps
Up Time 721.0 Sec 905.0 Sec 899.6 Sec
Retrains 0.0 1.0 0.0
Any thoughts
[Moderator's note by Mike (Mav): Customer's telephone number removed from screenshots in a public forum]
8 REPLIES
Terranova667
Aspiring Pro
Posts: 1,225
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Big drop in Fibre line speed

Your way below estimate despite what the BTW test is saying so i would request an Engineer visit to find out why.
MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Re: Big drop in Fibre line speed

Thanks Terranova667.
I logged a fault on the troubleshooter last night, will try and get through on phone Monday
MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Re: Big drop in Fibre line speed

Spoke to support tonight, confirmed that line is 30Mb below correct speed, have to wait for faults team to progress online ticket.
MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Re: Big drop in Fibre line speed

Support rang back yesterday too book engineer appointmenmt.
BT engineer arrived 08:20 currently oiut looking for fault, amazing service.
MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Re: Big drop in Fibre line speed

Engineer has changed faulty pair and hub is showing
6. Data rate:                 19999 / 74006
7. Maximum data rate: 26273 / 74021
BTW test still showing 41Mb download with IProfile of 71Mb. Does it take time for speed to recover after a fault?
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Big drop in Fibre line speed

Your profile needed updating on our end.
Can you test it in the next 15 minutes?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Re: Big drop in Fibre line speed

Ok, thanks for quick response.
MKChris
Newbie
Posts: 9
Registered: 10-09-2015

Re: Big drop in Fibre line speed

BTW showing 65 - 70Mb, thanks for you help.