cancel
Showing results for 
Search instead for 
Did you mean: 

Big drop in Download speed

Knightstrider
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-06-2017

Big drop in Download speed

Hi there,

I'm into my 3rd/4th month with PlusNet now and initial speeds were excellent with them reaching my guaranteed 40mb, however now I'm noticing I get 10mb-15mb on a consistent basis. We did have a fault on the line over a month and a half ago but not really sure why we aren't getting decent speeds anymore. Just wondering if someone could look into this?

Many thanks.

Capture.PNG

3 REPLIES
BrightonRock
Pro
Posts: 305
Thanks: 91
Fixes: 7
Registered: ‎09-04-2016

Re: Big drop in Download speed

Have you run the broadband troubleshooter? It is worthwhile getting your fault into the queue for action as soon as possible.

https://portal.plus.net/apps/kbdfaults

Knightstrider
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-06-2017

Re: Big drop in Download speed

I sure have. Smiley

Knightstrider
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-06-2017

Re: Big drop in Download speed

Strangely enough I logged a fault and did a speed test today and I'm sitting back at 40mb.. Hmmm.