Hi all - have had Fibre for about 6 months and has been great. Line speed was/is 77.4 and download speeds (as per the BT Speedtest) have almost always been 55+. However, over the past few days download speed has dropped to 20mbps. I have run the BT Speedtest numerous times & whenever I try 'additional diagnostics' I get the message "Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information". I've re-run the test countless times but get the same result. Is there any way I can tell if the IP Profile is out of sync or something like that? I've tried disconnecting/re-connecting from my router but don't know what else to do.
Any thoughts would be much appreciated.
Phil
