Big FAIL - I recommended my friend move across
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Big FAIL - I recommended my friend move across
19-11-2015 9:12 PM
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I'm disgusted - I know it's BT but WTF? He left with the (her) telephone giving a verbal cross wire error when picking up the handset. My friend needs the 'phone due to family health issues.
Neither of us can get onto PlusNet "help" desk as it's busy.
I suggested she move as it's a good service and now feel like cr*p.
No doubts - <i> we'll book you in several weeks from now </i>... Needs to be sorted asap PlusNet!!!!
FAIL
Re: Big FAIL - I recommended my friend move across
19-11-2015 9:46 PM
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FAIL
Re: Big FAIL - I recommended my friend move across
19-11-2015 9:51 PM
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Re: Big FAIL - I recommended my friend move across
19-11-2015 10:40 PM
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Obviously you and your friend are justifiably upset at the current outcome but a clearer indication of the setup that's been left would be very useful -
Was the installation of a new line?
Did you friend move the phone service form a non-BT provider?
Has your friend had fibre before? Has the socket faceplate been changed previously to a filtered one?
Did the engineer rewire the socket at all?
What model of Plusnet router has been supplied?
Photos would help as well
Re: Big FAIL - I recommended my friend move across
19-11-2015 11:32 PM
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Was the installation of a new line? -- No
Did you friend move the phone service form a non-BT provider? -- hard to say as BT sub contract the lines. It was working until he turned up, then about four hours after he messed in the "green box" voice was back.
Has your friend had fibre before? Has the socket faceplate been changed previously to a filtered one? -- No but the bloke put a new one in (whole new socket front and back). Boom, nothing works.
Did the engineer rewire the socket at all? -- LOL did he? Must have, nothing works now and socket is new.
What model of Plusnet router has been supplied? -- Don't know.
It was straight ADSL to VDSL. Should have taken no more than 20 mins' in the house.
FAIL
What gets me, no BT OpenReach Box and he left with the telephone not working!!! Also just seemed to plug things into where they "fit".
Thanks anyway. I'm driving down tomorrow. On my day off no less. Phone and inet' is important to her due to family illness, Friend really has been in tears all evening.
Fiasco - not PlusNet, but BT. I've been using PlusNet on BT OpenReach now for quite a while and never had an issue!
Re: Big FAIL - I recommended my friend move across
19-11-2015 11:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big FAIL - I recommended my friend move across
19-11-2015 11:49 PM
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Re: Big FAIL - I recommended my friend move across
19-11-2015 11:52 PM
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if it's the "new" box I should be able to fix the line
Thanks for this
Re: Big FAIL - I recommended my friend move across
19-11-2015 11:56 PM
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Quote from: spoon Exactly which Plusnet box has she been given? If it's the new Hub One it should be plugged straight in to the xDSL master socket and no modem is required. If its the old router then the BT engineer should have provided the BT modem.
Can you send me a pic' of the Hub One? May save me some driving.
Very much appreciated
Re: Big FAIL - I recommended my friend move across
20-11-2015 12:10 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big FAIL - I recommended my friend move across
20-11-2015 12:30 AM
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I'll wake this thread up later, it's late and I can't answer what the PlusNet box actually is.
That all said. Thanks so much for the positive input.
I really cannot fault PlusNet since I signed up otherwise I would not have suggested my friend move. I'll post back when I find out more - new PN box and cross wire seems tops (-; .
Cheers all - great feedback (-:
Re: Big FAIL - I recommended my friend move across
20-11-2015 12:37 AM
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If it was the new Hub One that's for a self install and no engineer visit should have been booked.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big FAIL - I recommended my friend move across
20-11-2015 12:50 AM
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If it's a BT mess up I'll not be happy.
Re: Big FAIL - I recommended my friend move across
20-11-2015 9:05 AM
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If it's the old router which requires a BT modem see http://www.plus.net/support/broadband/hardware/plusnet-2704n-fibre-setup-guide.shtml
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big FAIL - I recommended my friend move across
20-11-2015 10:54 AM
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