Beyond a joke now!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Beyond a joke now!
Beyond a joke now!
12-10-2018 12:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Beyond a joke now!
12-10-2018 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Laura129,
I'm sorry you're having yet more issues with your service.
I can see you already have a few posts about the delayed order and the original order process. I'm not going to go over those again, if that's okay and I'm just going to focus on your inability to connect, or the fault.
I can see you've raised a fault on the portal, but I've manually tested the service just now anyway to see what it's come back with. Now I want to get this resolved for you as soon as possible but I need to check some things with you.
- Can you confirm if the telephone line is working, that you're able to successfully make and receive calls?
- Is the router currently plugged in and powered up? I ask this because testing shows it isn't (see below):
If it isn't could you do this and let us know so we can test it again, it helps to fix the issue quicker.
Re: Beyond a joke now!
12-10-2018 7:22 PM - edited 12-10-2018 7:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your customer service also said that about the previous router. I'm starting to think your engineer has wired up the wrong house or something.
Re: Beyond a joke now!
15-10-2018 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Laura129,
Firstly, I'm sorry about the delay in responding. I've updated the ticket on your account if you could take a look and respond with the information I've requested.
Similar to your assumption, my guess is that this is caused by the original installation engineer cross jumpering your line.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page