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Beoadband down, phoneline dead.

Lolaan
Rising Star
Posts: 201
Fixes: 1
Registered: 30-07-2007

Beoadband down, phoneline dead.

I have fibre broadband with an openreach modem and and a technicolor router.
Sunday night I noticed I didn't have internet access. I rebooted the router as it usually does the trick, but this time it didn't work.
The router said no ethernet, so I checked the phone was still working, and it was dead. So I checked the line with 2 different phones plugged in the tester socket, and the line was still dead.
An engineer is coming tomorrow afternoon to have a look at my phoneline problem, but an I right to think that once my phoneline is up and running, my fibre broadband will start working again?
2 REPLIES
Community Veteran
Posts: 1,829
Thanks: 93
Fixes: 5
Registered: 21-01-2013

Re: Beoadband down, phoneline dead.

Yes, there's a very good chance when the phone line is fixed the broadband will restart. Thumbs Up

Good luck

Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: Beoadband down, phoneline dead.

Aye, it should do. Let us know if it doesn't though.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team