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Beoadband down, phoneline dead.

Lolaan
Rising Star
Posts: 201
Fixes: 1
Registered: ‎30-07-2007

Beoadband down, phoneline dead.

I have fibre broadband with an openreach modem and and a technicolor router.
Sunday night I noticed I didn't have internet access. I rebooted the router as it usually does the trick, but this time it didn't work.
The router said no ethernet, so I checked the phone was still working, and it was dead. So I checked the line with 2 different phones plugged in the tester socket, and the line was still dead.
An engineer is coming tomorrow afternoon to have a look at my phoneline problem, but an I right to think that once my phoneline is up and running, my fibre broadband will start working again?
2 REPLIES 2
npr
Pro
Posts: 1,898
Thanks: 119
Fixes: 9
Registered: ‎21-01-2013

Re: Beoadband down, phoneline dead.

Yes, there's a very good chance when the phone line is fixed the broadband will restart. Thumbs_Up

Good luck

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Beoadband down, phoneline dead.

Aye, it should do. Let us know if it doesn't though.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet