cancel
Showing results for 
Search instead for 
Did you mean: 

Below minimum speed

goldenlady46
Rising Star
Posts: 62
Thanks: 10
Fixes: 3
Registered: ‎16-04-2013

Below minimum speed

My speed are well below BTw profile? Why is this? Can you ran GEA Test please!

 

Broadband Member Centre Plusnet.jpg

BTW Performance Tester.jpg

4 REPLIES 4
goldenfibre
Seasoned Pro
Posts: 3,287
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Below minimum speed

The PN Profile need to match BTw Profile 38.6 Mbps as PN Profile are wrong at 25.8 Mbps

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Below minimum speed

Thanks for your post @goldenlady46

I'm sorry to see you're having speed issues.

I've prodded our profile up for you now. Can you reboot your router and retest?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenlady46
Rising Star
Posts: 62
Thanks: 10
Fixes: 3
Registered: ‎16-04-2013

Re: Below minimum speed

@Gandalf Thanks as the speed pick up now. 😀

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Below minimum speed

Thanks a lot for letting us know @goldenlady46 I'm glad @Gandalf was able to get that sorted out for you.

Give us a shout if you need anything else.

 Adam
 Plusnet Help Team - Leeds