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Below minimum speed

goldenlady46
Rising Star
Posts: 54
Thanks: 9
Fixes: 3
Registered: ‎16-04-2013

Below minimum speed

My speed are well below BTw profile? Why is this? Can you ran GEA Test please!

 

Broadband Member Centre Plusnet.jpg

BTW Performance Tester.jpg

4 REPLIES 4
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Below minimum speed

The PN Profile need to match BTw Profile 38.6 Mbps as PN Profile are wrong at 25.8 Mbps

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,946
Fixes: 1,434
Registered: ‎21-04-2017

Re: Below minimum speed

Thanks for your post @goldenlady46

I'm sorry to see you're having speed issues.

I've prodded our profile up for you now. Can you reboot your router and retest?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goldenlady46
Rising Star
Posts: 54
Thanks: 9
Fixes: 3
Registered: ‎16-04-2013

Re: Below minimum speed

@Gandalf Thanks as the speed pick up now. 😀

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Below minimum speed

Thanks a lot for letting us know @goldenlady46 I'm glad @Gandalf was able to get that sorted out for you.

Give us a shout if you need anything else.

 Adam
 Plusnet Help Team - Leeds