Below guaranteed speed
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Below guaranteed speed
14-12-2019 6:29 PM
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Thanks for any replies.
Re: Below guaranteed speed
14-12-2019 10:50 PM
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You can raise a fault (and should do) as soon as your download speed falls below guaranteed speed, or even if it changes substantially.
But are you complaining about your uploads being below 20Mbs? If so 17 or 18 upload is a good speed.
Try pings to a UK site - such as bbc.co.uk as pings to foreign gaming servers are likely to rather high.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Below guaranteed speed
14-12-2019 11:23 PM
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Re: Below guaranteed speed
16-12-2019 1:43 PM
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Thanks for getting in touch @Jasp1971
I'm sorry to see you're experiencing speed problems. I've tested your line today and the tests are showing your speeds to be artificially restricted at 20mbps by the software at the exchange.
As there aren't any visible causes for this, I've arranged arranged for your line to be reset to lift this restriction, which should go through within the next 3 working days.
I'll retest your line after this time and if your speeds remain slow, we'd likely need to arrange an engineer.
Re: Below guaranteed speed
16-12-2019 2:10 PM
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