Below Minimum Speed, please assist.
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Below Minimum Speed, please assist.
29-05-2020 12:49 PM
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Hi,
I have noticed recently that my speed has dropped below the minimum guaranteed speed and my ping has also raised for a steady 8-9ms to 18-19ms so im assuming my line has been falling for some time now and I am also interleaved. I'm not sure what the issue but I would love for it to be looked into. I have already done all the usual tests and I don't believe it is anything internal to my house.
Your broadband service
Product: Unlimited Fibre Extra
Estimated Download Range: 63 - 72Mbps
Estimated Upload Range: 17 - 18Mbps
Minimum Guaranteed Speed: 58.7Mbps
Current Line Speed (Download): 56.8Mbps
Re: Below Minimum Speed, please assist.
29-05-2020 3:52 PM
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Hi @Yorkshirelion Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net
Re: Below Minimum Speed, please assist.
29-05-2020 8:56 PM
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