Hi, could somebody help arrange a line test for me?
We moved to Plusnet a couple of months ago but have yet to achieve the advertised minimum speeds. Our Plusnet dashboard shows the below:
Product:Unlimited Fibre Extra
Estimated Download Range:31 - 45Mbps
Estimated Upload Range:5 - 7Mbps
Minimum Guaranteed Speed:29.7Mbps
Current Line Speed (Download):21.6Mbps
Speed tests done from a wired device cabled directly into the supplied router that is plugged into the master BT socket give results of between 18 and 20 Mbps download and more worryingly, between 0.3 and 0.5Mbps for upload, so only 10% of the expected minimum. These speed tests have been run numerous times over the last few days and varying times of the day.
I was hoping to speak to somebody on the Live Chat, but it never seems to be available.