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Been Getting less than minimum speed for months

Posts: 68
Thanks: 1
Registered: ‎03-09-2007

Been Getting less than minimum speed for months


We we've been slow broadband for months now - been holding off raising a ticket because of the lockdown message about priority customers.  However we are now waiting for a call from the faults team (need to chase as haven't got a call after 72 hours) since the router went into a boot loop.  Seems better now I've factory reset it - but that's another story!
Although maybe related ... faulty router?

This is what I was promised:
"Here's what you need to know about your new speeds:
Unlimited Fibre Extra has an average speed of 66Mb download and 18Mb upload.
At peak times, we estimate that you'll get the following speeds on your line:
Download: 50 - 70Mb
Upload: 12 - 18Mb
Minimum Guaranteed Speed: 44.5Mb"

I've attached a BT Wholesale Speed Test Report and diagnostics PDF that I generated again today.
It says:
"Download speed achieved during the test was 43.57 Mbps
For your connection, the acceptable range of speeds is 40-45.4 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 45.4 Mbps
IP Profile for your line is 45.4 Mbps"


Does that IP profile mean we are being speed limited by the exchange?


When doing the test above I was connected by ethernet cable to the router into my windows 10 laptop with no other devices connected.  Connected directly to test socket behind the main socket panel via a microfilter.

And here are some details from my Router:
1. Product name:    Plusnet Hub
2. Serial number:    +081441+NQ71611839
3. Firmware version:    Software version Last updated 29/08/19
4. Board version:    Plusnet Hub One
5. DSL uptime:    0 days, 00:53:25
6. Data rate:    19139 / 46901
7. Maximum data rate:    21617 / 57700
8. Noise margin:    6.4 / 9.2
9. Line attenuation:    25.6 / 17.8
10. Signal attenuation:    25.3 / 17.7
11. Data sent/received:    42.2 MB / 142.9 MB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:    The Oort Cloud
14. 2.4 GHz Wireless connections:    Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:    WPA2
16. 2.4 GHz Wireless channel:    Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:    The Oort Cloud
18. 5 GHz Wireless connections:    Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:    WPA2
20. 5 GHz Wireless channel:    Automatic (Smart Wireless)
21. Firewall:    Default
22. MAC Address:    f4:6b:ef:38:04:8c
23. Modulation:    G.993.2 Annex B
24. Software variant:    AA
25. Boot loader:    1.0.0


We had a visit from a BT engineer several months before lockdown.  Because speed was low then too, and he got us back up into the 50-60mbps range by replacing wiring outside the property as he said it was too noisy.

Moderator's note by Dick (Strat): Post released from Auto Spam Filter.

Posts: 68
Thanks: 1
Registered: ‎03-09-2007

Re: Been Getting less than minimum speed for months

forgot attachment, here it is

Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: Been Getting less than minimum speed for months

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team