Could someone please explain something to me (as simply as possible please)? Few months ago, at my request, Plusnet lifted the banding (at 29999) on my line and my connection rate went up close to the attainable rate (37-38k) for several weeks. Connection rate then dropped to 32399 on 23/10 and I contacted Plusnet who told me it hadn't been banded again and my line was satisfactory. It's now been back at 29999 since 31/10. What I don't understand is, when the banding was originally lifted, the connection rate wasn't stuck at a certain speed but fluctuated against the attainable rate. So, if I'm not banded, why is it seemingly stuck exactly at 29999 (for a week now)? Router stats this morning below.
Line tests don't indicate that you're being banded in the same way as previously but your experience seems to point towards that being the case still.
Before I take any action I'm conferring with a colleague so please bear with me and I'll get back to you ASAP advising what we can do for you.
Thank you. Any chance you could tell me what you think the fault may be as I've spoken to Plusnet about it once or twice to be told there's nothing wrong? Just so I'm educated if it happens again.
Thanks for getting back to us Stuart,
Unfortunately line tests aren't showing any causes for the problem apart from that your line is banded for one reason or another, so we're arranging for a remote DLM reset to remove that banding/artificial speed restriction.
I'd expect this to go through on Tuesday and you to see improved speeds by Wednesday or Thursday at the latest depending on if there are any delays with submitting the DLM resets (These are submitted in bulk)
Let us know how it goes.
Thanks very much for this. I have been away this week but my monitoring software tells me there was possibly a DLM reset at 0345 on 13/11, an outage not caused by me from about 1150-1200 on 14/11 and possibly another DLM reset at 0300 15/11. Router stats at 1700 on 15/11 show attainable rate 0f 38910kbps and a connected rate of 38833; download speed at the same time c. 33Mbps (up from c. 25Mbps when I first posted).
So all sorted I thought - and of course hoped it would stay that way. BUT I then experienced a large increase in latency coupled with packet loss then loss of connection just before 1800 on 15/11. Again not from my end and was a brief outage, but concerns me that the exchange may still have some sort of issue. Settled down again thereafter and router stats still look good, so a watching brief I think.
Thanks again and will get back to you if the banding problem recurs.
Hi Stuart, thanks for getting back to us.
I'm happy to see your speeds have improved.
Our tests aren't showing any causes for the high latency you've had, but feel free to let us know if it continues to be an issue or you experience any further other issues and we'll be happy to help.