Banded Line

[#1]

It looks like your line is still banded.

Profile Name

0.128M-74M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

Unfortunately due to the process being a trial there isn't anything further we can do.

It'd need an engineer to complete a DLM reset. However, as your speeds are above your estimates and we're not finding any issues with your service, it's likely that an engineer will refuse and a call-out charge applied.

[#2]

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@Gandalf wrote:

Unfortunately due to the process being a trial there isn't anything further we can do.

Apart from reporting that the trial process doesn't appear to be fully operational and requesting BT to investigate and possibly completing the task on your behalf whilst they investigate?

[#3]

MauriceC

Can I request that you get Openreach to correct this even if there is a cost to me.

Many thanks

RWW

[#4]

Guys,

Thank you,  DLM has finally lifted the banding. The reset worked!

See stats.

RWW
====================================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
G.Vector: Disable
Traffic Type: PTM Mode
Link Uptime: 0 day: 16 hours: 10 minutes
====================================================================================
VDSL Port Details Upstream Downstream
Line Rate: 20.033 Mbps 79.998 Mbps
Actual Net Data Rate: 20.000 Mbps 79.999 Mbps
Trellis Coding: ON ON
SNR Margin: 12.2 dB 7.3 dB
Actual Delay: 0 ms 0 ms
Transmit Power: 7.4 dBm 13.8 dBm
Receive Power: -7.1 dBm -3.0 dBm
Actual INP: 0.0 symbols 48.0 symbols
Total Attenuation: 0.0 dB 16.8 dB
Attainable Net Data Rate: 29.491 Mbps 87.566 Mbps
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 6.9 24.1 35.5 N/A N/A 11.7 28.0 43.8
Signal Attenuation(dB): 6.9 22.9 34.6 N/A N/A 14.2 27.8 43.8
SNR Margin(dB): 12.1 12.2 12.1 N/A N/A 7.3 7.3 7.3
TX Power(dBm): -0.3 -19.4 6.5 N/A N/A 11.1 7.8 7.1
====================================================================================

[#5]

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@RWW wrote:

Can I request that you get Openreach to correct this even if there is a cost to me.

Just for info @RWW I am just a customer like yourself and have no access to Plusnet systems or BT

I hope the DLM reset improves your line performance. 

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[#6]

My apologies MauriceC, I need to open my eyes...

Line looking good now.

RWW

[#7 · Accepted solution]

I'm glad to hear that RWW.

Please let us know if you need any further assistance.