Bad start bad switchover
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- Re: Bad start bad switchover
Bad start bad switchover
10-03-2017 9:26 AM
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I am resorting to use a hotspot to log in.
I was with BT and yesterday my phone was moved over ,got a goodbye email from BT and a welcome Sms from PN saying home services up and running. In the past the downtime was no later than 1-2 hours between switches.
Today I woke up on my day off to check internet the red light still on. got on the phone to call only to find I am back to BT again?????????????. I logged a called with them and all they said was it will take 24 hours to get this resolved because PN messed up .
I tried to call PN from my mobile waiting time 30mins and to chat online 30 on the queue,
Can someone (mods)sort this mess me?
I am supposed to be with PN not with BT and with no internet either.
That is 100% not Good We are doing me sad not proud/
Not happy
Re: Bad start bad switchover
on 10-03-2017 10:19 AM - last edited on 10-03-2017 12:31 PM by Strat
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Ok problem resolved by calling [CSA Removed] after waiting 30mins. he was good and resolved the issue .
Thanks [CSA Removed]
All Good
Moderator's note by Dick (Strat) CSA name removed to private staff area as per Forum rules
Re: Bad start bad switchover
10-03-2017 12:28 PM
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Well I have to say that the change-over has gone smoothly. I'm up and running and with slightly faster speeds than I was achieving on BT, although I do expect this to change as the line profile adapts. I'm running on the PN router for the mo but will switch back to the BT one tonight I think.
Re: Bad start bad switchover
10-03-2017 2:59 PM
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Re: Bad start bad switchover
10-03-2017 6:07 PM
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Ben1434 wrote:Can someone (mods)sort this mess me?
Just a heads up that moderators are customers just like yourself with no access to Plusnet systems or accounts.
Glad you got it sorted.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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