Bad service

[#1]

Hello, I have had to wait a month to have my broadband installed due to a fault from Plusnet. It has now been installed and we're paying for unlimited fibre extra, but only receiving speeds of 1.8mbp. It's really frustrating as we need the WiFi to work. Thanks

[#2 · Accepted solution]

There's been a few instances of the auto setup not completing recently

Try this:

1. Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
2. Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

3. Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
4. On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
5. Remove the DSL cable.
6. Change the username to your account username in the form <username>@plusdsl.net.
7. Enter your account password.
8. Plug the DSL cable back in.
9. If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).

If that doesn’t work.

10. Contact Plusnet

[#3]

Thanks so much, it's up to 73mbp now! Have a nice day.