Bad connection and high ping.
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Bad connection and high ping.
05-03-2020 8:26 PM
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Hello, ever since my household changed to plusnet I've been having issues with it like high ping spikes from 100 - 300 ping when people are using streaming services like netflix ,prime video or even youtube. More recently i have began to experience 20 - 50% packet-loss coupled with up to 1200 ping (see attached) which doesn't seem to be caused by anything in particular but happens constantly, this can make online gaming pretty much impossible causing me to get annoyed when I should be relaxing.
Thanks.
P.S. I've never had this problem with any other ISPs.
Re: Bad connection and high ping.
11-03-2020 10:54 AM - edited 11-03-2020 10:59 AM
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Hi @Asher,
I'm sorry that you're experiencing problems with the performance of your connection and for the delay in getting back to you on here. I've tested your line but the test hasn't picked up the cause of this problem from here and the sync speed is within the estimates of 46.1 - 67.5mbps:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 51.4 Mbps | ||||
Upstream Speed | 7.5 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 659.0 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream traffic detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2020-02-27T12:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 53.7 Mbps | 54.4 Mbps | 54.1 Mbps |
Up Stream Line Rate | 7.5 Mbps | 7.7 Mbps | 7.5 Mbps |
Up Time | 2.0 Sec | 900.0 Sec | 892.8 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2020-03-11T10:35:31Z | 2020-03-11T10:50:31Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
We'll need to do some troubleshooting to try and narrow down the cause of the problem.I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket.
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