BTw Performance Test via Further Diagnostics

[#1]

@ scrookes my parents got 40/20 product on the fibre but BTw PT showing wrong IP Profile because of the 40Meg on the 40/20 product they signed up on 40/20 product.
1. Best Effort Test:  -provides background information.

Download Speed
37.91 Mbps
 
0 Mbps 72.21 Mbps
Max Achievable Speed

Download speedachieved during the test was - 37.91 Mbps
For your connection, the acceptable range of speedsis  40 Mbps-72.21 Mbps .
Additional Information:
IP Profile for your line is - 72.21 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
16.78 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 16.78Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
PN Current Line Speed: 40 Mb

[#2]

@ goldenfibre - We've already been through this...
Plusnet provision everyone on the same 80/20 product with their suppliers, but will apply a downstream limit of 40Mbps their end for those on the fibre unlimited package.

[#3]

@goldenfibre if you're so desperate to check your IP profile, try putting your phone number in here, I've not had it fail once (other than "test has been run recently" etc)
https://windows.mouselike.org/be/index.asp?DoAction=BrasChecker

[#4]

@ Mark_ ^^ these will be pointless if your BTw PT doesn't work with further diagnostics and this link above will come back with the same result like this below:
Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours.
Debug: BT no BRAS info

[#5]

Fair enough, I've never not had the main one not work so I've never seen the error on either, just an idea I had

[#6]

Sorry Mark_, in this instant goldenfibre is correct, mouselike relies on the BTw Speedtester. Not only that, some of it's messages are grossly out of date. It should be regarded as obselete.

[#7]

BTw speed tester's further diagnostics doesn't work for me neither. Not once in three months.
I always get the same message:

Quote

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[#8]

Yeah that makes sense now I think about it, just a quick idea that popped into my head
By the way not once have I had that error message, if that helps in the slightest, just ran one using our work's connection and it worked fine too

[#9]

I can see it not just plusnet, other isp's have the same problem with BT Wholesale performance tester. It's been drag on for years and BT never seem to get it fixed.

[#10]

Results Image not loaded
1. Best Effort Test:
Download Speed : 19.65 Mbps
2. Upstream Test:
Upload Speed : 15.32 Mbps

[#11]

Thanks for the screenshot. We'll keep pushing and let you know when we get something else back.

[#12]

FAQ
Results Image not loaded

1. Best Effort Test:
Download Speed : 37.28 Mbps
2. Upstream Test:
Upload Speed : 15.58 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[#13]

Thanks for your latest Screenshots.
@vindaloojim
@dean197gmail
I've checked both your circuits this morning and forwarded your details including the screenshots to our supplier for further investigation.
Once I have more information, I will update this post further.

[#14]

Any further information?
Kind regards
Mr Dean Mason

[#15]

I wouldn't expect to hear anything for some time, probably weeks.