BTw Performance Test via Further Diagnostics

[#1]

As it's the diagnostics test that fails has anyone looked at "fails by location"? I get results and am on THC exchange, part of the TH group (?THames - Reading/Bracknell/Slough area).
Phil

[#2]

I don't think anyone has looked or is looking

[#3]

Quote from: Chris

@kevinandrews Is it the same error as goldenfibre?

I can confirm its the identical error message..

[#4]

TEST FAILS
goldenfibre
KevinAndrews
I.T.Works
Kevin
TEST WORKS
PeeGee
Jelv
thesawdust
11110_110
Anotherone
deathtrap

[#5]

I've checked over the accounts of those who cannot run the test and there is nothing in common, different localities, different exchanges, even in one case a 20CN line.
I'm going to try and find out who Chris Pettitt spoke to last time about this.

[#6]

@ Chris. Just to add further information to u. I went over to my mum house as her fibre with plusnet too. Her BTw speedtest fails too. I ask my best mate to run BTw test as he was with plusnet too. His BTw test fails too. So, mine and mum fails from same telephone exchange. My mate fail from different exchange.

[#7]

Thanks. I've passed the examples I've got on so far.

[#8]

We're looking at this further to see what might be causing this.
Appreciate it's been a while since I last looked at this!
Steve Crookes is also investigating too. Sorry for any delay, but please leave it with us for further investigation.

[#9]

It has affected me in the past, it's an intermittent issue with their server/site/script or whatever is required to obtain and display the ip profile info , that's my take on it

[#10]

Been getting this for months:-
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[#11]

The further diagnostics always looks a bit clunky when running, and there's nothing speedy about the time it takes to send the results to the server and display them, but it usually gets there in the end.
It's been working OK for the last few months for me (ADSL), but on a few occasions in the past the further diagnostics have refused to play no matter how long I waited, producing the error message already referred to instead.

[#12]

Why can't Plusnet add on the member account like this below:
PN Current line speed: 77.4 Mb - date of last stamped: 17-10-14 @ 06:21
BT IP Profile: 77.42 Mb date of last stamped: 16-10-14 @ 23:57

[#13]

It's something we have looked into previously but it simply isn't a priority to do.

[#14]

Hmm
Could not using the bt openreach cpe have something to do with this for the fftc users?

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Quote from: goldenfibre

Why can't Plusnet add on the member account like this below:

Something like this Max  ?
At a click of a button in clueless,,,,,,

Quote

BT Test E2E Access Test/DCN:Inconclusive Unble to find fault in BTW. OR test rejected/Timed Out. Down: (79.9/79.6/79.8) Up: (20.0/20.0/20.0)  tx rate Tx rate (adjusted) NA 0.128M-80M Downstream, Interleaving Off - 0.128M-20M Upstream, Interleaving Off

As I said many times aaisp is ideal for the discerning users like   goldenfibre

[#15]

My BTw speedtest never work as well for me since FTTC activated last year.