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BTw Performance Test via Further Diagnostics

goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

BTw Performance Test via Further Diagnostics

Chris Parr - please report BTw performance test with further diagnostics is no longer working see screenshot below:
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

126 REPLIES
Melancholie
Grafter
Posts: 451
Thanks: 1
Registered: 23-07-2013

Re: BTw Performance Test via Further Diagnostics

FYI - There is a rate limit on the amount of times the test can be run and further diagnostics path followed.
If you've been obsessively speed testing and checking, as going by the congestion thread you might have, you may have fallen foul of it - leave the Wholesale speedtest's further diagnostics path alone for at least 12 hours and ideally 24.
goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

Re: BTw Performance Test via Further Diagnostics

^^ to be honest my last time checking on BTw speedtest was a few weeks ago. It's never work since!
KevinA
Rising Star
Posts: 158
Fixes: 1
Registered: 07-02-2013

Re: BTw Performance Test via Further Diagnostics

I too have the error and can confirm it just stopped working about a week ago..
PeeGee
Aspiring Pro
Posts: 1,086
Thanks: 47
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Registered: 05-04-2009

Re: BTw Performance Test via Further Diagnostics

Haven't run the diagnostics for some time, but it worked fine a few moments ago.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: BTw Performance Test via Further Diagnostics

Likewise. Took the usual ages to come back, but it worked.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: BTw Performance Test via Further Diagnostics

@goldenfibre
Thanks for flagging this up.
@kevinandrews
Is it the same error as goldenfibre?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 1,784
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Registered: 05-11-2008

Re: BTw Performance Test via Further Diagnostics

@ Chris
I have the same issue on my line (ADSL) as goldenfibre , the further diagnostics has not worked for me since the beginning of January 2014.
Regards
Mike
Mike
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: BTw Performance Test via Further Diagnostics

working fine here, don't ever use this website personally because i've a stable connection  Cool
goldenfibre
Aspiring Pro
Posts: 2,589
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Registered: 01-06-2010

Re: BTw Performance Test via Further Diagnostics

@ Chris. My BTw last working was last November 2014 (end of Nov)
Community Veteran
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Registered: 18-02-2013

Re: BTw Performance Test via Further Diagnostics

Kevin
Rising Star
Posts: 150
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Registered: 12-10-2007

Re: BTw Performance Test via Further Diagnostics

Hasn't worked for me either......
Kevin.
Community Veteran
Posts: 19,100
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Registered: 31-08-2007

Re: BTw Performance Test via Further Diagnostics

@Chris,
Working for me on ADSL but I have come across numerous threads on this forum where people can't get the Further Diagnostics to run, and it's been like that for far too long. The last I heard about this problem - I was told Andy Thompson was kicking BTw but that was months ago. The last time its problems were actually resolved was when Chris Pettitt took BT to task and that might have been a year ago, that only lasted until BTw yet again changed something.
goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

Re: BTw Performance Test via Further Diagnostics

^^ Agree 100% with this. BTw have mess this up again!
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: BTw Performance Test via Further Diagnostics

Working for me, It's like the last time this happened only some customers where affected  a bit odd really