BTW speed test.

[#1]

Is there a problem with the BTW speed test as it seams like the website is down when I try.

[#2]

Not working for me either. Try the one at thinkbroadband.com. Usually accurate and reliable.

[#3]

Thanks @TeeGee,
I’m trying to see if my line was banded as it’s slower then my old provider on the same noise margin and think broadband doesn't show the profile but it’s a good tool for checking your speed.
It’s good to know it’s not just me having problems with BTW.

[#4]

You will find more info here: https://www.dslchecker.bt.com/

BUT "this is not available at present" so BT sites generally!

I am sure one of the true experts will be along shortly with more recommendations.

[#5]

Ok for me and the 'Further Diagnostics' button has made a welcome return.

[#6]

Interesting as all I get is page not found.

[#7]

It’s working now via the BTW website and not the google search.😁

[#8]

And as I suspected my line is on a low ip profile so I don’t think I got the DLM reset when my line was swapped to PN 😞

[#9 · Accepted solution]

https://speedtest.btwholesale.com/ works but http://speedtest.btwholesale.com/ doesn't.

[#10]

Hi @Kossack2003 There's no artificial restrictions on your line as per the profile "Downstream: 0.128M-80M with Interleaving (Low). Upstream: 0.128M-20M with no error protection"

Testing your line is showing your router in sync at 39mbps within the speed estimates of your line between 35mbps and 49mbps. What speed are you getting when you run a speed test?

[#11]

I've read your post from today on your other thread again and I can see you've said your IP profile is showing as 38mbps, it's normal for this to sit just below the sync speed. 

[#12]

Thanks for having a look @Gandalf,
I’m getting between 32-36 hardwired from the PC to the router.
If it’s on a open profile that’s a good sign I was just worried that putting in the HH6 the speed was dropping and made the DLM to band the line.
I’m on a ECI cabinet so I can’t see it creeping up much more then that.
Thank you for your time and commitment 👍

[#13]

Thanks for getting back to me @Kossack2003 

No problem fingers crossed your speeds go in the upwards direction, and sorry for not responding back sooner, been a pretty busy day for me!

Always happy to help though whenever and in any way I can so let me know how it goes and if there's anything else you'd need help with

[#14]

Evening @Gandalf.
Sorry to bother you again but I was messaged last week on the 22nd saying my GEA test was showing this,
0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
And they have put a request for Openreach to put me on 0.128M-80M by the 24th but I’m not sure this has happened as I’ve seen no change.
Is there there any chance you could be so kind and check for me please.

[#15]

Hi @Kossack2003 no problem, I've looked into this for you and the slow profile that the adviser saw on the 22nd seemed to have been a red herring, because the timestamp on that profile is the 9th. When I checked and posted above on the 16th it was "Downstream: 0.128M-80M with Interleaving (Low). Upstream: 0.128M-20M with no error protection"

The adviser definitely completed the test on the 22nd but upon occasion the testing system can be a bit slow to update the profile. The system I have access to for want of a better word, is a bit special and shows live data as of the day before.

Looks like the DLM reset the adviser arranged did go through and all it did was update the profile on the main testing system likely because it was already correct on the backend.

Sorry for the run-around you've had and unfortunately there isn't anything artificially restricting your speeds. 

[edit]

Btw that's not to say our normal tests aren't live data, it's just the profile on the test being a bit slow to update.