BTO Setting Lower Profiles?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: BTO Setting Lower Profiles?
BTO Setting Lower Profiles?
14-03-2015 9:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Talking to PN today, a lower speed has been set on my connection, it seems, so a fault seems unlikely. PN have not done this, it seems.
It appears that for some reason BT have put me on a lower profile, or so I'm led to believe.
Do BTO do this? Deliberately Cap you at a slower profile in the cabinet, or exchange? Why would they do that? Capacity issues? I can't see our street cabinet being oversubscribed.
DLM didn't seem to be involved.
Has this happened to anyone else?
Re: BTO Setting Lower Profiles?
15-03-2015 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's been fine for the last 6 months but have now raised a fault.
Re: BTO Setting Lower Profiles?
16-03-2015 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DLM is always monitoring the line, so any changes to reduce the speed will come based on the DLM logic.
Looking at your line there have been several disconnections since the 5th, which ties in with the timescales you've been seeing lower speeds. Now there hasn't been a huge amount of disconnections, but these could be caused by a number of factors so if the line continues to disconnect and the speed doesn't increase it may be worth opening a fault for us to look into.
Re: BTO Setting Lower Profiles?
16-03-2015 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO Setting Lower Profiles?
16-03-2015 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also, presumably, if my connection remains stable, speed will return?
Any idea how long this could take?
Re: BTO Setting Lower Profiles?
17-03-2015 5:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO Setting Lower Profiles?
17-03-2015 6:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO Setting Lower Profiles?
17-03-2015 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO Setting Lower Profiles?
18-03-2015 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Today's budget statement that every address will at some stage be connected to100Mbps (minimum?) Broadband connection rather bears out the importance being placed on faster broadband in the future.
New technology will help this, no doubt, but in the meantime we have what appears to be an unreliable system of unknowns. Speeds fall, they rarely go up, all kind of reasoning is given as to why the speeds cannot be maintained, and what can affect speeds. In many other areas of life "see what you get" on a day to day basis would not be acceptable, reasons would be sought, solutions would be devised and implemented. Maybe they are being, as I type this.
What is certain is that in BTO's DLM, there appears to be a very lop-sided set up. A connection is seen as unstable and reduced by applying measures as befits, and more or less instantly. It appears that it cannot, (or does not) consider prevailing circumstances when it steps in (there may have been a thunderstorm, or a gale locally with power drops and power cuts, but a connection is seen as unreliable and DLM intervenes). WHY, if DLM can react quickly to a bad connection is it so damnably slow reacting to a clear line, and in some cases (all cases?) unable to restore speed to original levels?
The cynic in me says that its set up that way to the benefit of BTO rather than the customer. I have come to loathe the initials DLM, perhaps unfairly, but looking at the many posts, it seems that DLM is a factor in many speed issues, and speed issues are the greatest factor in customer's annoyances.
Re: BTO Setting Lower Profiles?
18-03-2015 8:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There are people on here blaming DLM for reducing their sync speed when they are on high downstream profiles. This isn't DLM doing this...
Re: BTO Setting Lower Profiles?
18-03-2015 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: AndyH This isn't DLM doing this...
Who or what then put me on Interleaving and my speed dropped?
Re: BTO Setting Lower Profiles?
18-03-2015 8:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Line speed dropping can be DLM (putting you on a profile) - but normally this is the line self-adapting to meet the target snr of 6dB. If Plusnet tell you what downstream/upstream profiles you're on, then you can see whether the speed drop is the line rate adapting on its own or due to a DLM enforced speed profile.
Re: BTO Setting Lower Profiles?
18-03-2015 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO Setting Lower Profiles?
18-03-2015 8:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO Setting Lower Profiles?
18-03-2015 8:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After first 36 hours at top speed DLM took me into the area of Estimate and after power down another drop.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: BTO Setting Lower Profiles?