cancel
Showing results for 
Search instead for 
Did you mean: 

BT line profile reset?

scotland731
Dabbler
Posts: 20
Registered: 13-05-2014

BT line profile reset?

I have just been upgraded to the 50\10 however although the profile on the BT wholesale speedtester shows my upload profile has changed however the download has not changed.

Is this an error or a limitation with my line?

 

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: BT line profile reset?

Testing your line is reporting a potential fault, I'm not sure if we'll be able to get your speed increased but it might be worth reporting a speed fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scotland731
Dabbler
Posts: 20
Registered: 13-05-2014

Re: BT line profile reset?

Thanks Chris, I have recently had an engineer out after a weekend where my line dropped constantly and my speed was reduced to 20MB, the engineer could see no faults at the time and reset my profile to get me back up to full speed.

Are you able to provide any more info as I have had issues previously when logging a fault due my connection not dropping enough to have BT take a look.

Highlighted
scotland731
Dabbler
Posts: 20
Registered: 13-05-2014

Re: BT line profile reset?

Ticket logged Thumbs Up

Question #131749887

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: BT line profile reset?

@scotland731


Your fault report has been automatically sent to our suppliers and was assigned to an engineer to investigate earlier today. We'll check back for updates and let you know when we get them.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scotland731
Dabbler
Posts: 20
Registered: 13-05-2014

Re: BT line profile reset?

Thanks for the update Chris, it's much appreciated Thumbs Up

scotland731
Dabbler
Posts: 20
Registered: 13-05-2014

Re: BT line profile reset?

Have you had any updates from BT? my download profile is still set to 34 MB