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BT fixed the fault but speed is still low

gnicholson8
Grafter
Posts: 319
Registered: 06-11-2013

BT fixed the fault but speed is still low

So Reported a fault with my fibre on Saturday, PN were good about it and got a BT OR engineer out today, he's done and left and showed me the up/down speeds on his device, a lot better than it was 70/18 roughly.
However now reconnected to the Router/Fibre Box and my sync speed with PN is still down in the 40's.
Guessing it needs reset at PN's end?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: BT fixed the fault but speed is still low

I've just updated your profile now.
If you log into your router and disconnect then reconnect you should see a increase.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gnicholson8
Grafter
Posts: 319
Registered: 06-11-2013

Re: BT fixed the fault but speed is still low

Thanks, All good now Smiley