BT diagnostic test after upgrade to FTTC

[#1]

How long after an upgrade to FTTC is it before you can run the BT diagnostic speed test?
I was upgraded on Tuesday and still can't run it.

[#2]

If its the usual one, i ran one the same evening after my install as speeds had slowed to a crawl.

[#3]

Was this the full report where you click the Further Diagnostics button at the bottom of the first result page and then enter your phone number?

[#4]

I've just been trying to find the long topic about the test not working - could someone point me to it please.

[#5]

Hi Jelv,
I'll take a look for you as I was dealing with the Performance Test issues previously.
Bear with me and I will update you shortly.
Steve

[#6]

Hi again,
I've run the test remotely from here and get the same error message stating it cannot be performed against your circuit detail. 
I've now sent details of your circuit to the Performance Test team asking them to check various databases ensuring they resolve this for you.  It could take a while for them to respond, but I'll keep a close eye on things.
Also noted you're on Unlimited product so have updated the Workplace profile for you.
Steve

[#7]

I'm on Unlimited, not Unlimited Extra so the 40 was correct!

[#8]

Good work Steve

[#9]

Details of circuit are logged. Hope to hear back by Monday. Already had a good chat with a manager on the team dealing 

[#10]

Any news? It's still not working!

[#11]

I'll have a word with Steve to see what the latest is.

[#12]

As per our conversation,
I am still dealing with this for you and hope to get more information soon.
I had sent a mail to our supplier's Application Helpdesk but this sadly was misconstrued and they provided me with incorrect information this morning.
Further mail has been sent and a Helpdesk Manager included on this. He's literally just responded and I hope now understands the nature of the problem and will pass to the correct teams to resolve.

[#13]

Thanks for the update Steve. The most worrying part is that they are dealing with this issue on a case by case basis instead of addressing the underlying problems which cause it to go wrong in the first place!

[#14]

Totally agree Jelv.
I have a conference call with the team dealing at 1400 hours.
I'll try again to get yours working, but my main point raised will be to try to fix the underlying root cause.  If we can do that, then the entire industry has a permanent fix in place.

[#15]

Well done Steve!