BT diagnostic test after upgrade to FTTC
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BT diagnostic test after upgrade to FTTC
16-04-2015 9:42 AM
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I was upgraded on Tuesday and still can't run it.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT diagnostic test after upgrade to FTTC
16-04-2015 12:30 PM
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Re: BT diagnostic test after upgrade to FTTC
16-04-2015 12:42 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT diagnostic test after upgrade to FTTC
16-04-2015 12:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT diagnostic test after upgrade to FTTC
16-04-2015 12:54 PM
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I'll take a look for you as I was dealing with the Performance Test issues previously.
Bear with me and I will update you shortly.
Steve
Re: BT diagnostic test after upgrade to FTTC
16-04-2015 1:09 PM
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I've run the test remotely from here and get the same error message stating it cannot be performed against your circuit detail.
I've now sent details of your circuit to the Performance Test team asking them to check various databases ensuring they resolve this for you. It could take a while for them to respond, but I'll keep a close eye on things.
Also noted you're on Unlimited product so have updated the Workplace profile for you.
Steve
Re: BT diagnostic test after upgrade to FTTC
16-04-2015 2:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT diagnostic test after upgrade to FTTC
16-04-2015 6:11 PM
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Re: BT diagnostic test after upgrade to FTTC
17-04-2015 11:53 PM
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Re: BT diagnostic test after upgrade to FTTC
22-04-2015 8:54 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT diagnostic test after upgrade to FTTC
22-04-2015 12:14 PM
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Re: BT diagnostic test after upgrade to FTTC
05-05-2015 3:25 PM
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I am still dealing with this for you and hope to get more information soon.
I had sent a mail to our supplier's Application Helpdesk but this sadly was misconstrued and they provided me with incorrect information this morning.
Further mail has been sent and a Helpdesk Manager included on this. He's literally just responded and I hope now understands the nature of the problem and will pass to the correct teams to resolve.
Re: BT diagnostic test after upgrade to FTTC
05-05-2015 3:47 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT diagnostic test after upgrade to FTTC
06-05-2015 12:45 PM
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I have a conference call with the team dealing at 1400 hours.
I'll try again to get yours working, but my main point raised will be to try to fix the underlying root cause. If we can do that, then the entire industry has a permanent fix in place.
Re: BT diagnostic test after upgrade to FTTC
06-05-2015 1:20 PM
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