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BT Wholesale page intermittent - advised new router when I have a separate BT Openreach Fibre modem?

glide
Dabbler
Posts: 12
Thanks: 1
Registered: ‎16-11-2007

BT Wholesale page intermittent - advised new router when I have a separate BT Openreach Fibre modem?

Hi all - long time customer and adoptee of Fibre many years ago. Over the past month or so I've had increasing intermittent issues with the BT Wholesale Service Information page appearing (62.6.38.125) when trying to browse.

It cures itself in 5-10 minutes but happens regularly to the point where I am looking at alternative providers now.

Both tickets I've raised have resulted in recommendations to re-sign for 24 months and get a free new combined router/modem.

My current setup is a BT Openreach modem connected to an old wireless router in the loft. The guys tell me the router cannot be added to the Plusnet config so is being rejected sometimes - but the BT Openreach model is providing the connection, I have other hubs and mains networking so don't understand why my router would be causing the issue - its just a dumb network device in this scenario? right?

Any advice appreciated! 

1 REPLY
glide
Dabbler
Posts: 12
Thanks: 1
Registered: ‎16-11-2007

Re: BT Wholesale page intermittent - advised new router when I have a separate BT Openreach Fibre mo

OK, so I've researched a lot more on this.

 

It seems most people who run a separate router deliberately use their Openreach Fibre modem for this purpose.

 

Why would PlusNet be advising me I need a new router or new contract? Help!