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BT Wholesale Test Error

Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

BT Wholesale Test Error

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

 

Been getting this since using plusnethub one. 

 

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 10/03/19

5 REPLIES 5
Mustrum
Community Veteran
Posts: 3,554
Thanks: 1,055
Fixes: 76
Registered: ‎13-08-2015

Re: BT Wholesale Test Error

Then why not use another test, speedtest.net or thinkbroadband?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: BT Wholesale Test Error

Hi @Faizan786

Do you get the same error if you try running the additional diagnostics on a different browser?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: BT Wholesale Test Error

for ip profile.

Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: BT Wholesale Test Error

Opera and Edge, had no issues with 3rd party router for years. Recently died so went back to hub one.

Faizan786
Aspiring Pro
Posts: 230
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: BT Wholesale Test Error

Been on 13 day wait list for router upgrade, maybe its related to that.

https://community.plus.net/t5/My-Router/Hub-one-wifi-firmware-issue/td-p/1825681

 

Eventually told to ask here:

 

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363/page/175

 

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 10/03/19