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BT Wholesale Speedtest - slow speed

mezzy00666
Newbie
Posts: 1
Registered: ‎16-02-2021

BT Wholesale Speedtest - slow speed

Had fibre installed 2 weeks ago, speed was 35MB then went down to 29Mb after 1 week, i had email from plusnet to say it was below minimum speed, BT wholesale speed test shows 18.96MB, can i cancel without any cost.

 

Thanks

 

John Lewis

1 REPLY 1
Mustrum
Community Veteran
Posts: 2,444
Thanks: 541
Fixes: 54
Registered: ‎13-08-2015

Re: BT Wholesale Speedtest - slow speed

Have you reported a fault and given time for it to be fixed?

 

why would you be allowed to cancel - until the fault is fixed you will have the same problem!