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BT Wholesale Broadband Performance Test Faulty

FIXED
robbiecollie
Grafter
Posts: 37
Thanks: 1
Registered: ‎26-05-2013

Re: BT Wholesale Broadband Performance Test Faulty

Further diagnostics working for me this morning

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: BT Wholesale Broadband Performance Test Faulty

For those that can get it to work... (works on W7 via IE, gives a browser session time out using W10 via Edge)

Is anybody seeing very low download results?

1. Best Effort Test: -provides background information.

  Download Speed
  9.4 Mbps
   
0 Mbps 22.08 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 9.4 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-22.08 Mbps .
 Additional Information:
 IP Profile for your line is - 22.08 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  1.81 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.81Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

(It was very hit and miss through the night!!)

 

edit at 11:10. Could not get Edge, Chrome or Firefox (the latter is down to FF itself) via W10 to work on the tester. They gave the browser timed out message.

However, after multiple attempts on the W7 laptop, after changing BB username to speedtest@speedtest_domain, test did not show and final results, changed router back to <username>@plusdsl.net and the very next test gave Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information. 

There are no results to be seen!!

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: BT Wholesale Broadband Performance Test Faulty

@scrookes Can you please check to see if there are two speedtest@speedtest_domain test results showing at your end for my connection?

The reason for asking, is that the first part of the test is giving me very erratic download test results, which tbh I thought others on this thread would have been reporting the same too by now. I know strat mentioned his upload being incorrect.

The second test, using W7 and IE now either goes to browser timed out* or it works and gives me the third test

*the same as any browser on W10.

The third test, after changing router username goes to this address - http://test3.speedtest.btwholesale.com/PerformanceTesterWS/indexTap3Frames.jsp?BBIP=<my number removed>&serviceId=&TAP=3&BBD= but both times I have the following message, so I don't know if they are working ...:( - I have cleared all cache, cookies etc between all of my attempts so doubt the following is being generated at my end -

null

The browser session has timed out. Please refresh the main Performance Tester page.

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

Sure, bear with me.

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

@DS

PM'd you the results

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

@DS Or not.  You mind if I post them here?

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: BT Wholesale Broadband Performance Test Faulty

Sorry about that, been on the phone to yourselves and missed the replies!!

I'll turn PM's on now (do you know if they (as in the content) are saved if i turn PM's back off???)

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

Sorry for the late reply.  I've been having laptop troubles Crazy3

PM'd you now.  Not sure how it works if you turn them off again so would advise to copy the message out first.

 

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: BT Wholesale Broadband Performance Test Faulty

That's it, blame the laptop!! Cheesy

Thanks, I'll have look in a mo Wink

I might ask @jaread83 to see if he knows if PM's are wiped/lost/frozen if a user opens one, reads one and then turns PM's off Wink

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: BT Wholesale Broadband Performance Test Faulty

Good spot Mav, my bad. I meant to quote the post above that one!Crazy2

@scrookes you've got mail, well a PM but it's kinda the same thing Wink

 

Not sure about the rest of you, but it keeps failing again, therefore either the fix has failed, or the fix for the fix has failed!!

mort7890
Pro
Posts: 580
Thanks: 92
Fixes: 4
Registered: ‎28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Just tried it again today and get the same problems which has been ongoing prior to Christmas last year.

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

SteveA
Pro
Posts: 1,849
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Broken here too Roll_eyes

JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: BT Wholesale Broadband Performance Test Faulty

Further diagnostics broken the day before yesterday, worked yesterday, broken again today.

About par for the course!

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: BT Wholesale Broadband Performance Test Faulty


@DS wrote:

 

...therefore either the fix has failed, or the fix for the fix has failed!!


 

Still working for me...

goldenfibre
Seasoned Pro
Posts: 3,287
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: BT Wholesale Broadband Performance Test Faulty

Fix

Still working for me.