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BT Wholesale Broadband Performance Test Faulty

FIXED
JayG
Pro
Posts: 1,083
Thanks: 120
Fixes: 3
Registered: ‎30-10-2011

Re: BT Wholesale Broadband Performance Test Faulty

Tried further diagnostics today, which is clearly a 'not working' day for me - it's flaky rather than faulty in my experience, and has been for years.

Community Veteran
Posts: 1,627
Thanks: 25
Registered: ‎29-06-2010

Re: BT Wholesale Broadband Performance Test Faulty

Working again for me today.

mort7890
Rising Star
Posts: 252
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Still not fixed (think the tick on the header to this subject should be removed) I used to get around 65 Mbps - 69 Mbps but have noticed my speed dropping slowly and the reason I wanted to check this is to find my line profile,

I have checked my speed today
1. Best Effort Test:
Download Speed : 46.04 Mbps
2. Upstream Test:
Upload Speed : 12.79 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

So has my profile been reduced and is this he reason for the drop in speed.

DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: BT Wholesale Broadband Performance Test Faulty

It looks like it's working fine for me, but kinda wished it wasn't.

1. Best Effort Test: Download Speed 18.01 Mbps

For your connection, the acceptable range of speeds is 20 Mbps-22.38 Mbps .
Additional Information:
IP Profile for your line is - 22.38 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

(the bold range is lower than the minimum estimate for my connection)

It used to be:

Used to be.JPG

Now its:

wheres it gone.JPG

 

mort7890
Rising Star
Posts: 252
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

If it is then you are lucky mine is still not working

1. Best Effort Test:
Download Speed : 51.07 Mbps
2. Upstream Test:
Upload Speed : 14.26 Mbps

 Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

muymalestado
Grafter
Posts: 28
Registered: ‎07-04-2008

Re: BT Wholesale Broadband Performance Test Faulty

Yes. Mine not working.

Plusnet Help Team
Plusnet Help Team
Posts: 188
Thanks: 51
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

I've raised those last two back to BT for investigation.

@davenos, BT have suggested that yours is working again. Are you able to test that please?

Kevin
Rising Star
Posts: 173
Thanks: 19
Registered: ‎12-10-2007

Re: BT Wholesale Broadband Performance Test Faulty

Mine is still not working. I usually try it every 3 days or so, and not once has it worked.

Any chance of another kick up their phone box @scrookes??  Smiley

Kevin.
Community Veteran
Posts: 1,627
Thanks: 25
Registered: ‎29-06-2010

Re: BT Wholesale Broadband Performance Test Faulty

@scrookes

It's broken again for me, I'm afraid. It was working OK within the last couple of weeks.

Plusnet Help Team
Plusnet Help Team
Posts: 188
Thanks: 51
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

Will take a look once in the office. Anyone have a large boot? 😁
mort7890
Rising Star
Posts: 252
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Only size 10 wellington Boot, two trips maybe required to solve the problem.

Highlighted
davenos
Rising Star
Posts: 189
Thanks: 33
Registered: ‎14-01-2015

Re: BT Wholesale Broadband Performance Test Faulty

@scrookes I've just tried the test again and i no longer get the error about the test not being available when trying to run further diagnostics, however after running the further diagnostics i now get the error "Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."

Re-running the test makes no difference as the same error occurs each time.

Plusnet Help Team
Plusnet Help Team
Posts: 188
Thanks: 51
Fixes: 4
Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

Large boot deployed. @davenos, Thanks for testing this, I have just replied to BT again to tell them you are still unable to complete the diagnostics.

mort7890
Rising Star
Posts: 252
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Not had the error about the test not being available just had the following  "Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information." and this has been going on for some time now

muymalestado
Grafter
Posts: 28
Registered: ‎07-04-2008

Re: BT Wholesale Broadband Performance Test Faulty

Just tried again (10 min ago) and the test completed through to display of 'secondary' set of results. Each day seems hit or miss.