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BT Wholesale Broadband Performance Test Faulty

FIXED
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Pro
Posts: 3,115
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Registered: ‎01-06-2010

Re: BT Wholesale Broadband Performance Test Faulty

Finally worked at last but I have to do after fifth attempt which it rather annoyed.

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Moderator
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Registered: ‎14-04-2007

Re: BT Wholesale Broadband Performance Test Faulty

My upload is giving a false reading:

 

Upload speed achieved during the test was - 3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

Other speed tests give a speed of around 17Mbps

 

Upload speed is correct.

No "further actions needed" messages.

Customer and Forum Moderator. Windows 10 Firefox 82.0 (64-bit)

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Pro
Posts: 3,115
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Fixes: 9
Registered: ‎01-06-2010

Re: BT Wholesale Broadband Performance Test Faulty

Upload speed are correct via here: http://speedtest.btwholesale.com

Upload speed are incorrect via here: http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do

BTw & PN are recommend to use this test for everyones: http://speedtest.btwholesale.com

For quickest way to get BRAS IP Profile (not the speed test) via here: http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do

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Community Veteran
Posts: 1,780
Thanks: 98
Fixes: 3
Registered: ‎17-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Working for me Cool

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

  Download Speed
  43.25 Mbps
   
0 Mbps 45.4 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 43.25 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-45.4 Mbps .
 Additional Information:
 IP Profile for your line is - 45.4 Mbps

2. Upstream Test: -provides background information.

  Upload Speed
  6.86 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.86Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit the FAQ if you are unable to understand the test results.

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Community Veteran
Posts: 2,286
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Registered: ‎18-02-2013

Re: BT Wholesale Broadband Performance Test Faulty

Works ok for me, but not from the OP's link.

ok from here

  Download Speed
  34.21 Mbps
   
0 Mbps 38.67 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 34.21 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.67 Mbps .
 Additional Information:
 IP Profile for your line is - 38.67 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  1.45 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.45Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Tested over WiFi and using QOS so I expect those figures.

test.PNG

 

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Aspiring Hero
Posts: 2,535
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Registered: ‎02-03-2016

Re: BT Wholesale Broadband Performance Test Faulty

Yay!

170209 speedtest.PNG

Ex-Plusnetter now living life in the G,fast lane!
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Plusnet Help Team
Plusnet Help Team
Posts: 188
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Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

Glad to hear it's working again. I can see some anomalies with upload so will flag those back tomorrow. Thanks for your patience everyone!
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Aspiring Hero
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Registered: ‎21-09-2009

Re: BT Wholesale Broadband Performance Test Faulty

@scrookes

Sorry but it still fails for me Sad

with the standard message

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

No worries. I'll pickup shortly when I'm in the office.
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Pro
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Re: BT Wholesale Broadband Performance Test Faulty

Further diagnostics working for me this morning (ADSL2+), but having mentioned it not working to @scrookes yesterday I don't know whether it's a coincidence or BTW have done some tweaking behind the scenes (as I mentioned previously I can't remember a time when it wasn't flakey.)

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Plusnet Help Team
Plusnet Help Team
Posts: 188
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Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

Some work was done yesterday I believe, but still more needed by the looks of things
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

I cannot get the OP link to work either.  I've flagged back to BT that @SpendLessTime's circuit is still unable to be tested correctly.

 

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Registered: ‎30-10-2011

Re: BT Wholesale Broadband Performance Test Faulty

Doesn't the first part of the performance test have to be run first to enable the second (diagnostic) part to work?

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

@Strat

I think the reason your upload is failing to report correctly is due to a records issue on BT side (most likely caused by a recent product change).  I have flagged it to BT now and hope to hear back soon.  As you say, the upload speed you actually receive is correct and other testers work fine, however, I'd still like to get BT to fix the records issue.

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Plusnet Help Team
Plusnet Help Team
Posts: 188
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Registered: ‎29-04-2013

Re: BT Wholesale Broadband Performance Test Faulty

@JayG Yes that is correct.

There are three parts to the performance test.

TAP1: This performs a quick download, upload and latency test. Following the TAP 1, A further diagnostics button is displayed which then allows TAP2.

TAP2: This will complete the performance tests you have all posted on here.  If TAP2 completes but shows a poor performance, TAP3 may then be offered.

TAP3: Speedtest which completely bypasses our network. To access this test the user must change their login on their router to speedtest@speedtest_domain

Kitz has a great post on the performance tester explaining how to use it in detail:

http://www.kitz.co.uk/adsl/btwperformancetest.htm