BT Wholesale Broadband Performance Test Faulty
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- Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 6:54 AM
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Has anyone elses manage to get this working? it's appear to be faulty test by btw to pick up from bras ip profile rate
BT Wholesale Broadband Performance Test
Broadband Diagnostic Test
Test Results
1. Best Effort Test:
Download Speed : 75.02 Mbps
2. Upstream Test:
Upload Speed : 17.76 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
Fixed! Go to the fix.
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 6:55 AM
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I to am having the same problem
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 7:22 AM
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Ditto...........
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 8:27 AM
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Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 8:59 AM
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I get the error most of the time when I use it.
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 10:02 AM
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it works for me , but it says my upload is only 5 ?? not 17
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Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 10:14 AM
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It hasn't worked correctly for me for weeks. The diagnostics procedure doesn't complete.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 11:50 AM
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Hi All,
The issue with performance tests failing has been raised before to our supplier. I've checked all of your details internally and have raised your circuits to BT again for investigation. Sorry for the inconvenience caused.
It can take a while to get a response, but I hope within a few weeks, you should all be able to use the performance tester again.
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 12:18 PM
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Hi @scrookes can I add my name to the list of those affected please?
It is broken (again) for me as well.
TIA
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 12:43 PM
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at our supplier now.
Based on the report there @Browni I would hazard a guess that any VLAN move is also causing the performance test to break again.
I've sent on your details too and asked them to investigate why there is a recurrance of the old problems. I'm doing my best to escalate this higher up the chain.
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 1:39 PM - edited 06-02-2017 1:45 PM
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A bit hit and miss here too.
It was working fine until a few days a go, now get the same message as per OP.
However, it has always been like this for years!! Though I wonder if it's seeing an unusual amount of PN IP's hitting it....?
edit. Just tried again and the Please wait while we test your connection is repeated directly below the original - it does vanish quickly.
Re: BT Wholesale Broadband Performance Test Faulty
06-02-2017 4:38 PM
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Also flagged that for you @DS.
Response from supplier for all the circuits affected:
I have raised an incident with the respective team to investigate this issue on high priority and will keep you posted on updates.
Re: BT Wholesale Broadband Performance Test Faulty
07-02-2017 9:14 AM
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Re: BT Wholesale Broadband Performance Test Faulty
07-02-2017 9:28 AM
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Also raised yours @SpendLessTime. Thanks for letting me know.
Re: BT Wholesale Broadband Performance Test Faulty
07-02-2017 12:31 PM
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happens to me to.. also reports upload slightly slower than what it actually is
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
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