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BT Speedtest VERY high

FIXED
markos
Grafter
Posts: 42
Thanks: 4
Registered: 20-02-2013

BT Speedtest VERY high

Hi,

 

My connection has been a bit temperamental today. I'm a web developer who works from home (and have done for the last 19 years) so I'm pretty familiar with my connection.

At 8am this morning it didn't drop out completely, the Hub One showed it was still connected but I was getting zero throughput. Site's not responding, various taskbar apps reporting no connection, etc. I'm using a wired connection to a W10 machine. Anyway, a soft reboot of the hub returned me to normal service.

Happened again a couple of times since, the last time the soft reboot didn't help, so I physically turned the hub off and turned it back on again. Still seems a bit laggy, did an Ookla Speedtest (Windows 10 app) and it showed it about 20Mbps - I'm usually at 55Mbps'ish. I know it's not that reliable so went to the BT wholesale speedtest site. 100Mbps+ it says! Tried it again, same result! Did the "detailed" test and got this (143Mbps!!!):


btwholesale.png

It says:

 Download speedachieved during the test was - 143.87 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-66.77 Mbps .
 Additional Information:
 IP Profile for your line is - 66.77 Mbps

I wish!! 

I've just re-run it - now it's reporting 231.69Mbps!

Let me switch from Chrome to Edge... 60.01 Mbps... Now we're back to normal! Smiley

Maybe I'll reload Chrome and try again... 255 Mbps! 

 

If you've got speed issues just change browser Cheesy

btwholesale2.png

 

 

 

4 REPLIES
Browni
Aspiring Hero
Posts: 2,257
Thanks: 768
Fixes: 45
Registered: 02-03-2016

Re: BT Speedtest VERY high

Fix

If you search the forum for 'speedtest' you'll find plenty examples of what you are seeing.

This thread for example.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
markos
Grafter
Posts: 42
Thanks: 4
Registered: 20-02-2013

Re: BT Speedtest VERY high

Interesting!

 

Whenever I've got speed issues tech support generally suggest I get a reading from the BT speedtest page - I was told it was more reliable than Ookla's speedtest.net reports? 

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: BT Speedtest VERY high

Support ask you to use BT test as it saves results for them to look at Thumbs Up

Problem being that Speedtester is Borked and has been for some time Sad especially if you use Firefox Browser

But every time its mentioned here no one from PN chases BT Undecided

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Browni
Aspiring Hero
Posts: 2,257
Thanks: 768
Fixes: 45
Registered: 02-03-2016

Re: BT Speedtest VERY high

The reason they ask us to use the BT Speedtest is it stores the results and is accessible by BT if a problem gets reported.

Unfortunately it hasn't been working very well with later versions of Firefox and it is now playing silly beggars with Chrome Crazy3

Plusnet are aware that their recommended speedtest is broken when used with certain browsers.

eta: SNAP! @rongtw beat me by a few seconds!

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy