| Quote from: zaphodb |
| Capacity issues doesnt sound like something that is going to be fixed quick. |
Oh they don't usually take that long. A week or so perhaps. A month rarely.
| Quote |
| will it be possible to cancel my contract with Plusnet if it is not possible to deliver |
Probably but who are you going to go with? Most likely the capacity problem is your exchange backhaul so it will be impacting any ISP that uses BT's wholesale service. You'd have to switch to an LLUo (Eg; Talk Talk, Sky) to get round it and even they sometimes miscalculate their backhaul capacity.
Backhaul capacity can be tricky to manage but BT are usually pretty good at it. In most cases it's not a physical limitation. They often just need to reconfigure a network switch or perhaps light up another fibre both of which can (I'd guess) be done by anyone sitting at a keyboard in your regional control centre. In some cases they might need to send someone out to install some more fibre termination equipment but that isn't difficult. Only rarely do they actually need to feed more fibre to an exchange. Best thing is just to be patient and wait a while. You'll probably be back up to full speed before the end of the month.
