I've just moved to a new house and taken the opportunity to change my Standard Broadband to a Fibre Package. I've received my new PlusNet Router but do I also need a white BT Openreach Fibre Modem? I remember seeing one when I viewed the property however the sellers have taken it with them. We have one on the end of our line at work too, so I'm concerned PlusNet have assumed I already have one at the new property and the new PlusNet Router will not work without it.
Fixed! Go to the fix.
If you have the Plusnet Hub One then you do not need a modem as it is an all in one device (combined modem and router)
If you look at the support page, is your device shown https://www.plus.net/help/broadband/router-user-guides/ and if so which one?