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BT Open Reach no show!

rugal316
Newbie
Posts: 2
Registered: 30-11-2015

BT Open Reach no show!

Hi guys
New to the community, was supposed to have a bt open reach engineer visit me to install fibre, and change my bt face plate, i stayed in all day, and booked the 30th of November off, and got a no show. Someone highly recommended plus net but starting to regret changing over now, if they cant sort out an engineer to do a simple install then what else are they useless at? Has anyone else experienced this?
Thanks
Thomas
4 REPLIES
Jeannine
Dabbler
Posts: 11
Registered: 11-01-2014

Re: BT Open Reach no show!

Yes, we had a BT openreach engineer booked on 18th November 8 - 1, to install fibre.  He phoned at 9am to say he wasn't coming as he didn't have the openreach modem/ router(?).  Said they were like "gold dust".  Have spent the last two weeks trying to get another appointment - 16th December. Not very impressed...    Angry
lmewarrants
Newbie
Posts: 7
Registered: 01-12-2015

Re: BT Open Reach no show!

also new customer...my order was lost for 13 days. getting very nervous about plusnet now
RediMaster
Newbie
Posts: 3
Registered: 30-11-2015

Re: BT Open Reach no show!

I can understand your frustration, but I can say I have been with Plusnet (Force9) since the very early days in one form or another, and I can say, that I can count on one hand the number of times my problems with internet access has been PlusNets fault.
Stick with it, once your on, you'll have many years of hassle free interneting  Wink
Jeannine
Dabbler
Posts: 11
Registered: 11-01-2014

Re: BT Open Reach no show!

I agree with RediMaster  - once you're up and runnng everything will work very well!  We've been with PlusNet for some years and would definitely recommend...