BT Line Fault Report
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BT Line Fault Report
08-05-2020 8:21 PM
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I have had a line fault which BT is saying is now clear. The report below was provided. Does this show that my line is now good quality?
WP Profile | CLT | TAM | NIC | ODC |
50400 | Pass | N/A | N/A | N/A |
Re: BT Line Fault Report
08-05-2020 9:09 PM
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To help understand what the BT Openreach line to your property can support, please use:
And post the result but blank out or crop your phone number.
Re: BT Line Fault Report
08-05-2020 10:49 PM
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Thank you.
Cabinet 4
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FTTP is not available. |
Re: BT Line Fault Report
09-05-2020 9:25 AM
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The VDSL observed speeds on 29/4/2020 look good for Plusnet Fibre Extra [max speeds 80 / 20 mbps] dependent on BT line quality and length :
The GEA test looks like you are on Plusnet Fibre [ maximum speeds 40 / 10 mbps or 55 /10 for some legacy contracts]:
Did you move from PN Fibre to Fibre extra? The GEA test results have previously been observed to be laggy / outdated.
If you can see the Fibre modem line stats, what do they report?
Regards
Richard
Re: BT Line Fault Report
09-05-2020 9:40 AM
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Thanks
All beyond me, a little.
Did you move from PN Fibre to Fibre extra? As far as I am aware I am just on the stardard fibre package (40 meg max)
The GEA test results have previously been observed to be laggy / outdated. What does this mean?
If you can see the Fibre modem line stats, what do they report? How do I do this? Interrogate the router, if so where abouts?
Re: BT Line Fault Report
09-05-2020 10:00 AM
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Hi
If you can see the Fibre modem line stats, what do they report? I found these results from the router, do they indicate any thing?
8. Noise margin: | 16.1 / 16.4 |
9. Line attenuation: | 16.4 / 16.6 |
10. Signal attenuation: | 16.3 / 16.6 |
Re: BT Line Fault Report
10-05-2020 11:00 AM
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I think that you need to go back to the beginning. Why the question?
Are you having a problem? How are you measuring download speed, are you connecting a computer to yout hub using an Ethernet cable? These are the only tests that count when testing the DSL connection speed.
From the results above it should be 40-50 Mbps. If it's less have you tried using the test socket? To access this you take the front off the BT master socket, you may need to remove two screws, and plug a filter into the socket that you will find in the box.
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Re: BT Line Fault Report
10-05-2020 11:59 AM
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Thanks
I am having voip problems when working from home. I will try the socket and filter test.
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