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BT Infinity

hangar18
Grafter
Posts: 27
Thanks: 14
Fixes: 1
Registered: ‎08-03-2009

BT Infinity

It seems BT have a problem with their Infinity service in the Mansfield area affecting customers on 01623 numbers.

My Plusnet Fibre service has been down since around 9am this morning, so Im assuming it's the same problem. Does anyone have any more info?

Thanks

 

John

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 143
Fixes: 24
Registered: ‎06-08-2018

Re: BT Infinity

Hi @hangar18,

 

I've had a look at there is indeed an outage in the area. It looks like services are starting to come back online as of about 10 minutes ago but the incident is still showing open at the moment. 

 

This circuit is affected by an Openreach AR. The Incident detail is as follows-

Incident ID: AF-IE-440729538

Start Date: 2019-01-11 @ 09:58:08.

 Estimated Completion Date: 2019-01-11 @ 15:58:03

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
hangar18
Grafter
Posts: 27
Thanks: 14
Fixes: 1
Registered: ‎08-03-2009

Re: BT Infinity

Thanks @JOLO

 

Mine has just come back up.

 

Cheers

John

Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 143
Fixes: 24
Registered: ‎06-08-2018

Re: BT Infinity

@hangar18,

 

Good to hear. As your connection was absolutely rock solid prior I'd keep an eye on it for the rest of the day just to make sure there's no fallout. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
hangar18
Grafter
Posts: 27
Thanks: 14
Fixes: 1
Registered: ‎08-03-2009

Re: BT Infinity

@JOLO

 

Will do.. Thanks.

And yes, absolutely rock solid!! Smiley