BT IP Profile Reset
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: BT IP Profile Reset
BT IP Profile Reset
08-03-2017 2:19 PM - edited 08-03-2017 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have had an electrician come round to fix a problem we had with electrics and in doing so he turned off and on the electricity supply a few times.
Plunet Profile is stable at 78Mb, but now my BT ip Profile has decreased by about 8Mb.
I need a BT IP Profile reset but it is impossible to get through on the phone and PlusNet has done a brilliant job in limiting our contact options to the usual 20min to 30min wait on the phone (Quite tragic, I must add. Customer Service was 2nd to none when I first joined many many years ago).
Any help would be greatly appreciated.
Re: BT IP Profile Reset
08-03-2017 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
the only way that can be changed is for an engineer to go to the cab after a fault is raised
it is most unlikely that a fault will be accepted so you can only wait for the dynamic line management system to change things
note that it isn't the IP profile but the sync speed which will need to change
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: BT IP Profile Reset