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BT Homehub 4 Wireless connection issue

Razorback
Grafter
Posts: 208
Registered: 08-08-2014

BT Homehub 4 Wireless connection issue

I am connected to PlusNet fibre using an Openreach modem and BT Home Hub 4 router, most of the time without issue.
On occasion the devices which wirelessly use the 2.4ghz connection lose connectivity to the internet. This seems to happen only when a particular (neighbours?) SSID is visible. I have tried changing the channel selection from Automatic (Smart Wireless) to the best channel found using Wifi Analyser. When I do this, after applying the change I  cannot see my 2.4ghz SSID on any device (even if I reboot the router). I do not have any issue with the 5ghz connection.
Any ideas of the best way to resolve this please, right now I am thinking new router?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: BT Homehub 4 Wireless connection issue

Hi Razorback,
I'm not intimately familiar with the HH4 however it sounds like the channel selection may have led to perhaps only the higher frequency ranges of 5ghz being available.
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 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: BT Homehub 4 Wireless connection issue

Have you by any chance changed to channel 13 or 14?
If you select channels 13 or 14 (valid in UK & Europe but not USA where only channels 1 to 12 are allowed) some equipment (using USA spec.) will no longer see the signal.
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Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: BT Homehub 4 Wireless connection issue

I was trying to change to channel 6  which appeared the strongest