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BBSpeed Slower the TalkTalk

GaryWilliams
Dabbler
Posts: 14
Thanks: 1
Registered: 09-08-2010

BBSpeed Slower the TalkTalk

Hi All,
My BB speed is dropping.  According to your email, my estimated line speed is 35Mbps to 55.1Mbps, but current line speed is 32.4Mbps.  Just ran a test, down to 26 Mbps.  This is slower than my old provider, TalkTalk and the reason I changed to PlusNet!  Please crank the speed back up.
Cheers
Gary
ps. yes, I have carried out all the internal cabling checks, etc.
7 REPLIES
Thetwohoughs
Grafter
Posts: 55
Registered: 05-12-2015

Re: BBSpeed Slower the TalkTalk

What does it say when you login here >> https://portal.plus.net/my.html?action=data_transfer_speed << ?
GaryWilliams
Dabbler
Posts: 14
Thanks: 1
Registered: 09-08-2010

Re: BBSpeed Slower the TalkTalk

Hi,
I get this:
Postcode:
Phone exchange:
    SOUTH BENFLEET
Estimated line speed:
    40Mb (This may vary between 35Mb and 55.1Mb) - Checked on 2016-01-21 10:28:15
Current line speed:
    30 Mb
I have just upgraded to a static IP (for my webcams) and rebooted the router.  I ran http://www.speedtest.net/ and got a fairly steady connection speed at 28Mbps.  A bit off from the plusnet estimate and measurement.
Cheers
Gary


dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: BBSpeed Slower the TalkTalk

Could it be you are being supplied with the wrong product?
The up to 38 Mb rather the up to 76 Mb.
My line will not support the faster one so I have the up to 38 Mb.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
GaryWilliams
Dabbler
Posts: 14
Thanks: 1
Registered: 09-08-2010

Re: BBSpeed Slower the TalkTalk

No, the product is correct
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BBSpeed Slower the TalkTalk

You are on the lower of the 2 fibre products, so you won't see any speeds higher than 40Mbps. Having said that, you should be syncing at more than you're currently getting.
Your line does seem to be disconnecting several times a day:

Is there any noise on the phone line at all?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: BBSpeed Slower the TalkTalk

Quote from: GaryWilliams
No, the product is correct
So which price are you paying?
for up to 38 Mb or up to 76 Mb.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
GaryWilliams
Dabbler
Posts: 14
Thanks: 1
Registered: 09-08-2010

Re: BBSpeed Slower the TalkTalk

Hi Chris,
Thanks for the data records.  I know that my max. product speed is 40Mbps.  My own tests report 28Mbps, sometimes steady and often very up and down.  I was hoping for a steady, reliable 35Mbps+.  Also, the throughput can be somewhat slow.  That is, waiting for a known good site to respond but the little wheel just keeps spinning.
The phone line is very quiet and phone calls are fine, no problems.
I've tried the rebooting, etc.  What do we do now?
Cheers
Gary