BB speed has dropped

[#1]

hi my fibre BB speed has dropped from 38meg to 17meg

does anyone know where i report the fault

thanx

[#2]

You need to run a speed test:

https://www.plus.net/help/broadband/how-to-test-your-broadband-speed/

Then to report the fault:

http://faults.plus.net/

Worth while adding any additional info you can, e.g.

Modem sync speed, any line stats....

Hope this helps.

Tim

[#3]

THANX GOT THEM ,THERE TREATING IT AS A FAULT

THANX

[#4]

Hi @glesgajohn, sorry to hear you're having speed issues. Checking the connection from this side there are a few errored seconds showing however, nothing which would explain such a big drop between what we are seeing get to the router and what your speed results have shown.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	286.5
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2019-03-27T09:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	39.9 Mbps	39.9 Mbps	39.9 Mbps
Up Stream Line Rate	9.9 Mbps	9.9 Mbps	9.9 Mbps
Up Time	791.0 Sec	900.0 Sec	899.8 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-04-09T08:00:47Z	2019-04-09T08:15:47Z
Ingress Code Violation	2	3
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Can I ask, the 17Mbps you have recorded, was this over a wired or wireless device?
Also, have you noticed the speed issue across more than 1 device at all? (prefrerbly wired also)
When running the speed test that got you 17Mbps, were there anything running in the bbackground? (downloading, stremaing etc...)


 

[#5]

tests were done wired and wireless, results were the same , nothing else was running from my BB.

I have just done some more speedtest at http://speedtest.btwholesale.com/ all hardfwired 

my 1st test returned 22meg then 33meg and its now returning 37.44 meg,

i will keep an eye on it over next 24hours to see if its ok

ps

now its @ 36.32meg

so its up and down 

now 37. i will monitor it over next 24hours to see how it runs

[#6]

Thanks for getting back to us @glesgajohn. It's strange the tests are coming in so varied within suhs short periods and when re-testing this side the conenction is still looking spot on to the rotuer.
One thing I'd suggest whislt you monitor over the next 24 hours is to use other speed tests that aren't speedtest.btwholesale.com as sometimes it can be the speedtests that are wrong and giving false readings. Let us know how it goes.

[#7]

when i use other speedtest i am told to use btspeedtest now if i use btspeedtest im told to use others, contradictory is it not ?

but i will do as you said and let you know

[#8]

hi @glesgajohn the reason we ask to run speed tests via speedtest.btwholesale.com is that it logs the testing result on the supplier platform. Essentially evidencing the problem should it come to raising a faults etc.

However, sometimes server routing and geo location data can affect your displayed speed on a speedtest. So usually I'd suggest trying a few different testing sites to find an average.