cancel
Showing results for 
Search instead for 
Did you mean: 

Authentication server down

mediamonkey
Dabbler
Posts: 10
Registered: 09-04-2014

Authentication server down

DSL SYNC IS UP. Plusnets authentication server not working, lcp error. Im not the only one with this fault right now. Its been an hour, there's no status update on the wrbsite yet. The tech support qeue is 45 mins long at the last call.
12 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 670
Thanks: 160
Fixes: 29
Registered: 17-10-2015

Re: Authentication server down

Good evening, 

 

I cannot see any current issues with our authentication servers and users are able to authenticate and are showing data transfer is working correctly.

 

This may be a router issue or something further however I would suggest our technical support team as the best point of contact at this point.

 

I have added a note to your account however to note what I've observed thus far, hopefully this one can be sorted relatively quickly for you.


 Paul Tarr
 Plusnet Network Operations
mediamonkey
Dabbler
Posts: 10
Registered: 09-04-2014

Re: Authentication server down

We also handle business accounts in my area - all of them with plusnet are down right now
Plusnet Staff
Plusnet Staff
Posts: 670
Thanks: 160
Fixes: 29
Registered: 17-10-2015

Re: Authentication server down

If located in the same area this could indicate an issue somewhere within the exchange, could you send me a PM with the usernames or postcodes with accounts affected please so I can take a further look


 Paul Tarr
 Plusnet Network Operations
mediamonkey
Dabbler
Posts: 10
Registered: 09-04-2014

Re: Authentication server down

My test setup has finally authenticated but routing remains an issue. I can see intermittant pings back from google. But nothing useable
transmission1
Dabbler
Posts: 16
Thanks: 2
Registered: 11-08-2015

Re: Authentication server down

I'm pretty sure that there is something going on with authentication. My fibre has been down since 11 am this morning. Line is up but no authentication is happening. I can't be the only one. Second time in less than two weeks with hours of failed auth.

mediamonkey
Dabbler
Posts: 10
Registered: 09-04-2014

Re: Authentication server down

EX32 OUG

mediamonkey
Dabbler
Posts: 10
Registered: 09-04-2014

Re: Authentication server down

Ex32 OUG is in a different area to me, also in north devon though. 

mediamonkey
Dabbler
Posts: 10
Registered: 09-04-2014

Re: Authentication server down

Everything is back and running again across all sites. Whatever it was is now fixed
Plusnet Staff
Plusnet Staff
Posts: 670
Thanks: 160
Fixes: 29
Registered: 17-10-2015

Re: Authentication server down

Great to hear, I wasn't able to find anything further in this case and there were no outages reported by BT, but I'll keep an eye out, please let me know if you see a similar issues again however


 Paul Tarr
 Plusnet Network Operations
Kremmen
Rising Star
Posts: 501
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Authentication server down

I had an outage yesterday about midday: West London.My Broadband Ping - PNStaticMonitor

Let's be careful out there !
Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Authentication server down

It looks like your connection briefly dropped around then.

How are things now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Kremmen
Rising Star
Posts: 501
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Authentication server down

Thanks for replying, fine.

Since I opted for a static IP I've had far less problems, in fact zero problems. Even that brief outage occurred while I was out so no big deal.

The only reason I was aware of the dropout was that my Netgear ArloQ camera dropped out and failed to recover. My YCam cameras came back OK.

Let's be careful out there !