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Authentication issues

Posts: 1
Registered: 02-05-2017

Authentication issues

So upgraded to plusnet fibre got sent a sagecom plusnet hub one router which has had a solid orange light since we were switched to fibre, worked fine on our previous connection. Plusnet have confirmed authentication issues but I came across a blog to try using bt_test@startup_domain and test accounts and still just get PPP connecting. I've been told an engineer is coming out on Friday but is there anything else I can do in the meantime?
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Authentication issues

Sorry to hear you're having issues.

If the test logins haven't worked there isn't anything further you can do I'm afraid.

Let us know if the visit on Friday doesn't fix the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team