cancel
Showing results for 
Search instead for 
Did you mean: 

Authentication issue

Highlighted
Newbie
Posts: 1
Registered: ‎08-10-2020

Authentication issue

Hello I have orange light with red b. It asked me to sign in to my router using my sign in details and the page just refreshes when I click connect. No message to say password is incorrect just doesn’t respond at all when I click on connect just tries to load but doesn’t. Can any body help I work from home and this is really impacting me not having access to internet.
2 REPLIES 2
Highlighted
Moderator
Moderator
Posts: 24,378
Thanks: 4,334
Fixes: 1,112
Registered: ‎11-01-2008

Re: Authentication issue

The red 'b' implies that there isn't a broadband signal on the line.
Raise a fault at https://faults.plus.net
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Moderator
Moderator
Posts: 24,378
Thanks: 4,334
Fixes: 1,112
Registered: ‎11-01-2008

Re: Authentication issue


Moderators Note


This topic has been moved from General Chat to Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'