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Authentication error

Craigpitt
Newbie
Posts: 1
Registered: ‎15-08-2019

Authentication error

Hi all,

Recently both mine and my wifes phone (s8 and s8+ respectively) keeps disconnecting from wifi with "authentication error" no other wireless networks cause us issues
2 REPLIES 2
Baldrick1
Hero
Posts: 3,194
Thanks: 1,375
Fixes: 87
Registered: ‎30-06-2016

Re: Authentication error

@Craigpitt   Welcome to the forum.

Try separating the 2.4 and 5GHz bands see https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840

Try each band and use the best.

Plusnet Help Team
Plusnet Help Team
Posts: 1,399
Thanks: 275
Fixes: 80
Registered: ‎26-03-2018

Re: Authentication error

Hi @Craigpitt,

 

I'm sorry to hear that your phones are losing connection to the WiFi. Please try separating the wireless bands by following the instructions on the link @Baldrick1 has posted. Please let us know if this doesn't resolve the problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team